Job Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests requiring orders.

Essential Job Functions:
• Professionally manage all details of day to day customer communication (e-mail, phone, etc.)
• Receive, maintain, and track customer purchase orders in the ERP system
• Import and manage EDI or manual order demands for all customers
• Monitor scheduled shipment dates to ensure timely delivery, expediting as needed and contacting customers concerning changes or delays in shipments.
• Function as a liaison between departments (Production, Quality, and Shipping) to address and resolve customer issues effectively and in a timely manner.
• Update quarterly and annual customer price changes
• Participate in audits and maintain documentation required for IATF compliance
• Provide inside support to outside sales reps as needed
• Participate on improvement teams as required
• Complete special projects as assigned
• Follow all company policies and procedures as applicable to the position
• Follow all clean-up and housekeeping procedures
• Understand and follow health, safety, security, and environmental practices

Non-essential Job Functions:
• Other projects, duties, and responsibilities as requested by the Operations Manager or other member of management
• Some travel maybe required
• Provide back-up support in other office functions
• Prepare reports as required

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:
• Requires a high school diploma, or equivalent
• Minimum 2 years customer service experience

Abilities, Skills and Knowledge:
• Ability to establish and maintain effective working relationships with co-workers
• Ability to read and comprehend basic instructions
• Ability to perform basic math functions of addition, subtraction, multiplication, and division
• Ability to operate computer and working knowledge of typical office programs – i.e. Microsoft Outlook, Word, Excel, PowerPoint and Project

Physical Demands:
• Regularly required to sit, talk and hear
• Occasionally required to stand and walk
• Occasionally required to reach above shoulders, climb or balance; and stoop, kneel, or crouch
• Occasionally lift and/or move up to 20 pounds
• Regularly required to use hands to finger, handle, or touch objects, tools, or controls

Training Requirements:
• Training requirements as applicable to the Quality Management System and Environmental Management System

Work Environment:
• Primary work is performed in office
• Noise level in manufacturing areas is loud

Protective Equipment Required: (In Manufacturing Area)
• Ear plugs
• Safety glasses with side shields
• Steel toed safety shoes

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NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.